Emergency Comfort Care

We understand that braces and appliances can sometimes feel pokey, shift around, or just don’t sit right—and it’s hard to focus on your day when something in your mouth is bugging you.

At Jump Smile Orthodontics, we offer Emergency Comfort Visits for our patients within 1–2 business days, depending on triage and appointment availability. Whether it’s braces, clear aligners, expanders, or other special appliances, we assess urgent concerns promptly and gently.

For non-urgent issues—such as a loose band that’s destabilized but not causing discomfort—we usually schedule a short check within a few days and plan any full repairs within 1–2 weeks.

To help us triage efficiently, please send clear photos and as much detail or history as possible when reaching out. This helps us understand the situation and get you the right care, faster.

Don’t forget to check some of our at-home patient tips: brace tips, loose poking wire, using orthodontic wax, how to trim your aligners

  • These short visits are perfect for quick fixes like:

    • A poking or shifted wire

    • A loose bracket or band

    • Something unhooked or uncomfortable

    • General irritation that’s getting in the way

    These visits usually take about 5–10 minutes, and you’ll be seen by one of our experienced team members.

  • During your visit, if we find:

    • Multiple brackets are off

    • Teeth have moved ahead of schedule

    • More time or tools are required

    We’ll explain the situation and either:

    • Extend your visit into a full adjustment (30–40 mins), if time allows

    • Or book a follow-up visit within 2 weeks, based on our schedule and your needs.

    In such scenarios, the patient will need to prioritize these visit(s) over their regular school/work schedule to minimize the impact on their treatment.

    Your comfort matters, and we’ll make sure you’re not left waiting too long.

  • In dentistry, a “true emergency situation” includes oral-facial trauma, significant infection, prolonged bleeding or pain which cannot be managed by over-the-counter medications.

    In such scenario, please search for nearby dental professional that provides respective emergency dental care. Please obtain and provide all records of the event (e.g. any radiographs/photos, account of what happened, what was done and what was advised) to our office and we will provide updated recommendations accordingly.

  • We are closed on Sundays, Tuesdays and Public Holidays. Sometimes our team may also be attending conferences/advanced training sessions. If you're reaching out on these days:

    Please send both an email AND a text message.

    • Text messages/voicemail alone can occasionally get delayed or dropped by phone carriers

    • We regularly check both email and text during business hours.

    • Detailed description along with photos and/or videos of the issue to help us prioritize

    We aim to book all emergency comfort visits within 2 business days of your request.

A Quick Note to Parents & Teens

The truth is: orthodontic emergencies are multifactorial. They can happen not from anything “wrong”. Our office will always reassess to try to identify any potential causes. Here is a few example of common causes:

🍽️ Biting on hard, crunchy or chunky foods (e.g. nuts, fried chicken skin, corn on the hob)

😬 Subconscious clenching or grinding, especially at night

🦷 Teeth moving faster or slower than expected, changing how wires and brackets sit

🤏 Chewing more on one side

🎯 Accidental knocks while eating, brushing, or playing sports

👄 Changes in habits or routines (travel, stress, illness, etc.)

We believe prevention is the best approach for a successful treatment. Patient has more control than they think!

  • Adhere to diet restrictions

  • Attend all scheduled adjustment appointments and minimize rescheduling

  • Monitoring daily for any breakages, detachments, or loose parts and report it immediately with photos

  • It may be recommended to consider custom-fitted mouth guard if the patient play rigorous sports